PC Support Technician
Key Responsibilities and Accountabilities:
Focal point for Helpdesk calls for Ruwais Refinery and Maximo ITSR (analyze and redistribute tickets to I.T. Team/Section).
SAP support (analytical, corrections, support escalation and guidance) for individual user account.
Resolve company’s end user PC problems from Application to Software and Hardware Issues. Monitoring System for Kiosk Machines, Digital Signage and Networks.
First responder PC and Server Support for Crisis Management Center and Emergency Response Center.
Setup Digital Signage (Windows Media Player, RMG Networks, Xibo, OneLAN)
Re-cabling, Tracing and labeling of entire administration building of Borouge during the take-over of RSI (Refinery Site Integration), 4 IDF (intermediate distribution frame) rooms with approximately 100 terminations.
Installation and Configuration of 200+ NEC IP phone client.
Developed web based system for Crisis Management Center and Emergency Response Center.
Setup monitoring system for Server, kiosk machines, access controls, bio-metric readers on refinery wide (using Solarwinds)
Data Diode Network Configuration for (OWL Computing Tech) DCS System to Business LAN, upgrade from version 2 to 3, preventive maintenance of the server.
Setup speaker system in 4 buildings for Islamic prayer announcement (Adhan)